With this personal data processing/protection policy (hereinafter "Policy"), information is provided regarding the collection, storage, processing and use of your personal data. The collection, use and disclosure of your information by us is based on your consent or the provisions of the General Data Protection Regulation 679/2016 (hereinafter "GDPR"). Further, it introduces you to the way in which we shield your information and your data, ensuring reliability and confidentiality.
Our company
Our company is committed to and prioritizes the protection of your personal data. We fully understand the importance of your personal information and make every effort to store and process with care the information you share with us.
This Privacy Statement describes the personal data the company collects about you, how we use and protect your personal data, and the choices you have about how we use that data. The Company is responsible for processing the personal data of users/visitors of our website.
We recognize that the protection of personal data is an ongoing responsibility, and therefore we will periodically update and amend this Statement. Please visit our website https:// www.elaiacrete.com/ from time to time to ensure that you are aware of and satisfied with any changes. In case of doubt regarding a term of this privacy statement, you can contact us by e-mail at info@elaiacrete.com
What is Personal Data?
"Personal Data" is any information relating to an identified or identifiable natural person. An identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identifier such as a name, an identity number, location data, an online identifier or one or more factors that characterize the physical, physiological, genetic, psychological, economic, cultural or social identity of the natural person in question.
What is Personal Data Processing?
"Processing of Personal Data" is any act or series of acts carried out with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.
What personal data do we collect about you?
4.1. Full name. We collect names (first name, last name) for order fulfillment needs from our network of stores or our website www.elaiacrete.com
4.2. Postal address. We collect our customers home address for delivery and order fulfillment purposes.
4.3. Email address. We collect our customers' email address for order confirmation and promotional purposes.
4.4. Other contact information. We collect other contact information, such as the phone number of our customers or customer contact persons, to provide our services better and faster.
4.5. Pricing details. We collect the information of our customers that is necessary for the invoicing of our services, such as, for example, information about the A.F.M., D.O.Y. etc.
How do we collect your personal data?
We collect your personal data:
when you express your interest in our services
when you make purchases from our e-shop or from our stores, when we provide you with our services or when you visit our website.
We do not share your personal data with anyone and only share it with third parties who facilitate the provision of our services to you.
How do we use (process) your personal data?
We use your personal data for the following purposes:
6.1. To fulfill your order.
6.2. For your pricing.
6.3. For promotions.
Legal basis for processing your personal data by our company
7.1. The processing of your personal data for the sale of our products and services is necessary for the overall management of your order by the company and its partners. This management also includes the detection of online fraud and fraud related to modern means of payment, the prevention and management of payment (non-payment) incidents and the maintenance of the company's rights regarding its commercial activity.
7.2. The processing of your personal data for marketing and/or promotional/profiling purposes is based solely on your consent.
7.3. In some cases the processing of your personal data is necessary for the purposes of our legitimate interests or for the purposes of our compliance with national and/or European legislation.
Retention time of your personal data
8.1. For the purpose of carrying out the order of our products, we will keep your personal data for a reasonable period of time from the completion of the order and for the fuller satisfaction of your requests in relation to each order.
8.2. For marketing/promotional purposes, we will retain your personal data throughout the duration of our business relationship, unless you indicate between us that you no longer wish to receive updates for these purposes.
Guarantees we take to protect your data
When you give us your personal data, we take all necessary steps to ensure that it is kept secure. In order to protect your personal data, we take physical, technical and organizational measures to protect it. We update and review the security technology we use on an ongoing basis. We limit access to your personal data to only those employees and stores in our network who need to know this data in order to provide the services to you. In addition, we educate employees on the importance of confidentiality and maintaining the privacy and security of your personal data.
When and how do we provide your personal data to third parties?
As part of our activities, we may use third party providers who provide services on our behalf. Thus, we may need to share your personal data with them and only if we have first informed you and obtained your express consent for this purpose. In any case, we only share with them your personal data that is necessary to provide the services we request from them and we require them to protect your data and not use it for other purposes.